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Al-Ahram Weekly 3 - 9 June 1999 Issue No. 432 |
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| Published in Cairo by AL-AHRAM established in 1875 |
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Egypt Region International Economy Opinion Culture Profile Interview Travel Sports People Time Out Chronicles Cartoons Letters MobiNil apologises
MOBINIL cellular phone network surprised its subscribers when it announced that it would give them a one-month free subscription. Card holders will also receive an additional LE50 worth of calls without charge. It is an attempt by the company to apologise to its customers for the bad connections during May. This move is expected to cost the company some LE33 million.Company officials attribute the congestion of lines to the fact that demand has been growing faster than the infrastructure. They promised that service would improve as the company is in the process of installing a third switch and expanding existing switches to comfortably accommodate 600,000 users by the end of the year.
Users as well as members of parliament have attacked the company for poor service. A question was tabled by Zakaria Azmi, MP, to parliament about the deteriorating service of mobile phone companies in Egypt.