With the deadline for filing income tax returns looming concerns abound over the application of the new tax law, reports Sherine Nasr

Telecom Egypt has raised its charges in order to finance further investment in services, reports Niveen Wahish

An Egyptian call centre achieves elite status, by becoming the first in the Middle East and Africa to receive certification from the world's leading authority on contact centre best practice standards. Pierre Loza reports

A strategy for human resources development is prerequisite for improved economic and social performance. Mona El-Fiqi listens to a recent seminar

By Sherine Abdel-Razek